Responsible Gaming

Our Commitment to Safe Play

At Shuffle Casino, responsible gambling is not a legal checkbox - it is a core part of how we operate. We believe that gambling should always be an enjoyable form of entertainment, never a financial necessity or a source of stress. To support this belief, we have built a comprehensive set of player protection tools directly into every account dashboard. These tools are available immediately, without requiring you to contact support or wait for approval.

All players are encouraged to set personal limits from day one, regardless of how much they deposit or play. Our responsible gaming features apply equally to every account type, including VIP and high-roller accounts. No limit is too small - we will always honour your request to reduce a limit instantly, and any request to increase a limit is subject to a mandatory 24-hour cooling-off period.

Player Safety Tools

Shuffle Casino provides the following tools to help you maintain control over your gambling activity:

• Deposit Limits - Set a maximum amount you can deposit per day, week, or month. Reductions take effect immediately; increases require a 24-hour waiting period to protect against impulsive decisions.
• Loss Limits - Cap the amount you are willing to lose in any given period. When the limit is reached, your account is temporarily restricted from further play until the period resets.
• Wager Limits - Restrict the total value of bets you can place in a set timeframe, helping you manage session spending regardless of wins or losses.
• Session Time Reminders - Receive on-screen notifications at intervals you define, reminding you how long you have been playing in a given session.
• Reality Check - A periodic pop-up that summarises your net session result and gives you the option to stop or continue with full awareness of where you stand.
• Cool-Off Period - Request a temporary break of 24 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or place any bets.
• Self-Exclusion - Close your account for a defined period of 6 months, 1 year, or permanently. Self-exclusion is irreversible for the selected duration and cannot be lifted early.

Recognising Problem Gambling

Gambling becomes a problem when it stops being fun and starts affecting your finances, relationships, or mental health. The following signs may indicate that gambling is no longer under control:

• Spending more than you can afford to lose on a regular basis.
• Borrowing money or selling possessions to fund gambling activity.
• Lying to friends or family about how much time or money you spend gambling.
• Chasing losses by placing larger bets to recover what was lost.
• Feeling anxious, irritable, or restless when not gambling.
• Neglecting work, relationships, or daily responsibilities due to gambling.

If any of these signs resonate with you, we urge you to use one of the tools above or reach out to an external support organisation immediately. Recognising the problem is the first and most important step.

External Support Organisations

Shuffle Casino supports and encourages players to seek professional help if needed. The following organisations offer free, confidential assistance to anyone experiencing gambling-related difficulties:

You can also contact Shuffle Casino support directly at any time and request that your account be restricted or closed. We will action your request without question and point you to additional resources. Your wellbeing always takes priority over your player value to us.

Protecting Minors

Shuffle Casino strictly prohibits gambling by anyone under the age of 18. We verify the age of all players during KYC and will suspend any account where there is reasonable suspicion that the account holder may be a minor. If you share a device with younger family members, we recommend using parental control software to prevent access to gambling websites. Free tools such as Gamban, Net Nanny, and Bark can help restrict access at the device or network level.